Water Damage Restoration

This is one of the most common jobs we encounter. Plumbing line breaks, sump pump malfunctions, water heater breakdowns, or sprinkler systems going off are some of the most common things we see.

No matter the cause, we know the importance of acting fast! Drying & protecting as much of your property as we can will help minimize any damage to sub flooring and other structures.

When we arrive, we’ll do a walk-through with you to see what has been affected and note any places water may have migrated to, such as under drywall, into basements, or beneath floor coverings.

MEASURING MOISTURE

Simply setting up machines to dry your property isn’t enough. We’ll map out the damaged areas and record moisture readings on all of the affected materials and areas. We’ll then check these as we work, to make sure that we dry your house or business to normal moisture levels.

REMOVING & DRYING AFFECTED ITEMS

Area rugs will be taken to our warehouse for special care. They need to be dried carefully to minimize bleeding of colors and discoloration. Your rugs will be dried, cleaned and returned to you after your house has been fully dried. Furniture will be assessed on a case-by-case basis to see if it can be dried and restored.

How Does It Work

Our Water Damage Restoration work is guaranteed.

Once you call us for restoration, here’s how it works:

♦ Inspection and evaluation of your home. We’ll walk through to see how bad the water damage is and formulate a plan to dry and protect what’s there.

♦ We explain what we need to do in what order, and why it’s important. We’ll also explain how long it will take us to restore your home to pre-water conditions.

♦ Moisture measurements will be taken to see how wet affected areas are, including carpets, drywall, and subflooring. These will be done throughout the process, so that you know when your property is dry again.

♦ We can offer Pack Out Services, which means moving items such as area rugs and drying them carefully in our warehouse to ensure that they are safely dried.

♦ We can work directly with your insurance company, so you don’t have to worry about billing or submitting paperwork.

♦ We can store, clean, and deodorize items as needed.

♦ We’ll move any removed items back into your home for you.

What Our Customers Say

Google Rating
4.9
Based on 12 reviews
Facebook Rating
5.0
Based on 2 reviews
Yelp Rating
5.0
Based on 2 reviews
From start to finish Service Master treated me like a family member. They were quick to schedule an initial appointment to assess the damage, and quickly and efficiently packed my possessions. When renovations were finished they quickly scheduled another appointment, arrived promptly, and smoothly helped me get all of my items back in the house. They went over and above what I had expected and I will recommend them to anyone who needs their services. Joanne, Vickie, and Brett were absolutely wonderful at helping me get through this crazy time.
Marsha C.
Marsha C.
14:46 01 May 20
Fast, quality service with expertise and a smile!
Steve C.
Steve C.
14:25 07 Apr 20
On July 23rd we experienced a flood that encompassed our kitchen,great room and dining room thanks to the hose breaking on the back of the refrigerator....
Rita D.
Rita D.
07:58 12 Sep 19
Our new office flooded, six weeks after we moved in. Thank goodness for Brett and his team! They came in, took care of everything and had us back to "business as usual" in a matter of days. These folks are amazing. ServiceMaster Quality Clean will continue to be our go-to when we, or our customers, need anything. They really are top-notch!Thanks again, Karen MichaelsMichaels Insurance and Financial Services, State Farm Insurance
Karen M.
Karen M.
19:31 01 Aug 18
I have been using Service Master in Elkton for years. Brett Duckworth and his team are the best around! Very responsive, knowledgeable, and professional. It's great to have someone like them to refer my clients to as well!

Bill McCool
McCool Insurance
Bill M.
Bill M.
02:32 23 Feb 17
Outstanding company. Very professional and exceeded any expectations during my loss.
Matthew P.
Matthew P.
13:06 25 Aug 15
I have been using Service Master in Elkton for years. Brett Duckworth and his team are the best around! Very responsive, knowledgeable, and professional. It's great to have someone like them to refer my clients to as well! Bill McCoolMcCool Insurance
Bill M.
Bill M.
02:53 23 Feb 17
Brett from ServiceMaster came out to inspect some minor water damage and give an estimate of costs to repair. He was knowledgeable, as honest as anyone would hope, and gave great explanations of the work and options I had. I had a different company come out and they vastly overestimated costs. Brett gave great advice, will be saving me lots of money, and did not pressure me in any way whatsoever. I highly recommend ServiceMaster Quality Clean.
Francis O.
Francis O.
20:35 17 Feb 17
They came to my home the same day of the water damage. Also worked with me with earlier times than usual. Friendly staff members and funny. No complaints about anything would use the again if insurance is paying ( lol) , J/K
Ken W.
Ken W.
19:07 11 Nov 19
Great company with awesome employees, they did an excellent job cleaning the soot in my garage/shop. Exceeded my expectations, garage was spotless all soot and odor gone.
Frank C.
Frank C.
20:15 02 Jan 18

Frequently Asked Questions

WATER DAMAGE RESTORATION QUESTIONS & ANSWERS

Click the questions to find the answers.

Answer: In short, it depends. While there are no rules to determine how long your property will take to dry, we can tell you it may take between three to five days or more, depending on the conditions.

This is determined by a combination of factors including: the location, duration & source of water, the types of building materials, weather conditions, and how quickly emergency services began. Through consistent monitoring and evaluation during the drying process, we can determine when the drying is complete. Your carpet may feel dry to the touch, but padding and sub-floors may still be wet underneath.

Answer: Not necessarily. We will adjust the temperature to its optimum setting for the proper drying conditions. Please do not change the setting or shut off the system without asking us as this may slow down the drying process.

Answer: Based on average electrical rates, it may cost about one dollar per day per piece of drying equipment to operate. Actual rates can vary depending on current rates from your local electricity provider.

Answer: A few reasons your carpet may not be salvageable:

  • Delamination (occurs when backing separates from the carpet fiber)
  • Loss of adhesion (may be caused by prolonged exposure to water or age of the carpet)
  • Permanent stains
  • Carpet covers wood flooring (to salvage the wood flooring)
  • Sewage contamination

Answer: It depends. Our equipment is specially made to help floors get back into their original shape, but it may take up to 5 days to see how bad the damage is. We employ specialized drying systems and dehumidifiers that enable us to create an environment where wood floors can dry more efficiently.

Many wood floors do, in fact, return to their original shape. However, each flooring system is unique, and we will need to closely monitor the moisture content to determine if restoration is possible.

We’ll work with you and your insurance adjustor to make a final decision.

Answer: The extent of damage and the construction of the furniture will determine if your furniture can be restored. It must be dried before damage can be assessed. Non-salvageable furniture will be documented for you and if any items need to be discarded, a customer release form will need to be signed, and we can then dispose of it for you.

Answer: Most times it is not. It is not unusual to smell odors during the drying process. Increased heat and humidity can also lead to increased odors that may be coming from the floors, walls, and carpets. As the drying process continues and the humidity levels drop, you’ll notice these odors disappearing on their own. Deodorizers are often used to minimize these effects as well.

Answer: Not usually. If items need to be moved out, we will let you know in advance and coordinate with your insurance as needed.

Answer: Our technicians will evaluate moisture, determine the severity of the damage and may have to remove some of your ceiling for ventilation. Wet insulation can also be a hazard and may need to be removed.

Answer: Opening your windows during the drying process is not always recommended. Outside weather conditions may vary, so the technician will determine when and if the outside air is appropriate.

Answer: It is strongly suggested that you keep the traffic to a minimum. Wear shoes for your safety.

Answer: Hard surfaces can be cleaned and sanitized. Affected items that cannot be sanitized require disposal. Porous materials such as drywall, ceiling tiles, insulation, particleboard, paneling, etc. that have been directly affected should be removed during the emergency service visit.

Answer: Ultimately you, the property owner, are responsible for payment. We can help you navigate this process, and explain what’s happening, what the cost will be, and how your insurance or mortgage company will help. We also usually work directly with your insurance, so you won’t have the hassle of working with them and with us at the same time.

If this is an insurance claim, ServiceMaster Restore generally collects only the deductible amount and bills the balance to your insurance provider as a service to you. If your claim is not covered or you decide not to file a claim, we will bill you directly.

Speak With Our Restoration Specialists TODAY!

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