Trauma/Crime Scene Cleanup & Biohazard

Unexpected deaths are sensitive matters that require a prompt and professional response.

ServiceMaster Restore is certified to clean, handle, and dispose of any bio-hazardous materials from homes, hotels, rental units, or offices that are the result of death.

We have experience with these most difficult of situations, and our professional staff understands the need for discretion and sensitivity. We will discreetly survey a room where a death has occurred, no matter if it from violence, suicide, injury or accident, unattended death and decomposition, or illness.

About Our Trauma/Crime Scene Cleanup Services

TRAINED TO COMPLY WITH OSHA TO CLEAN AND RESTORE

Crime Scene RibbonWe are trained to be in compliance with OSHA’s 29CFR1910.1030 rules on the cleaning of blood or body fluid contaminated materials and bio-hazardous waste. We have experience with things like blood-stained carpets and flooring, and how they must be removed and the remaining surfaces cleaned.

We have the necessary training that allow us to remove and handle items affected by bio-hazardous waste.

RESTORING SPACES TO LIKE-NEW

Affected fabrics such as carpets, bedding, or wallpaper will be removed and destroyed, and we will remove any flooring that has been contaminated.

We perform clearance testing to confirm that the bacterial levels are at a safe level. This is called an ATP test. We use what is called a Luminometer and a swab. We swab a 2-inch square area at random spots and put it in the measuring device. This allows us to measure and confirm that your home or place of business is absolutely safe to live in once again.

WORKING WITH INSURANCE

Our services are sometimes covered under homeowner’s or business insurance. We have a claims specialist to assist with billing insurance, and for most of our clients we can fully manage all of the billing and payments without having to involve them.

 

How Does It Work

We understand that this is usually a very time-sensitive task, and our technicians will work quickly but thoroughly to restore your property:

♦ We inspect and evaluate the scene to determine what needs to be removed and what can be cleaned.

♦ Everything that needs to be done will be presented in a clear and orderly manner to you, so you see what steps need to be taken and in what order.

♦ Any materials that need to be removed will be done in accordance with OSAH’s 29CFR1910.1030 rules on handling and disposing of bio-hazardous waste.

♦ We perform clearance testing to confirm that the bacterial levels are at a safe level. This is called an ATP test. We use what is called a Luminometer and a swab. We swab a 2-inch square area at random spots and put it in the measuring device. This allows us to measure and confirm that your home or place of business is absolutely safe to live in once again.

♦ We will invoice your insurance carrier directly.

♦ If you need anything stored while we clean, we will pack up your items, clean them, and store them in our secure warehouse. And we’ll bring them back and set them back up when your home is clean.

What Our Customers Say

Google Rating
4.9
Based on 12 reviews
Facebook Rating
5.0
Based on 2 reviews
Yelp Rating
5.0
Based on 2 reviews
From start to finish Service Master treated me like a family member. They were quick to schedule an initial appointment to assess the damage, and quickly and efficiently packed my possessions. When renovations were finished they quickly scheduled another appointment, arrived promptly, and smoothly helped me get all of my items back in the house. They went over and above what I had expected and I will recommend them to anyone who needs their services. Joanne, Vickie, and Brett were absolutely wonderful at helping me get through this crazy time.
Marsha C.
Marsha C.
14:46 01 May 20
Fast, quality service with expertise and a smile!
Steve C.
Steve C.
14:25 07 Apr 20
On July 23rd we experienced a flood that encompassed our kitchen,great room and dining room thanks to the hose breaking on the back of the refrigerator....
Rita D.
Rita D.
07:58 12 Sep 19
Our new office flooded, six weeks after we moved in. Thank goodness for Brett and his team! They came in, took care of everything and had us back to "business as usual" in a matter of days. These folks are amazing. ServiceMaster Quality Clean will continue to be our go-to when we, or our customers, need anything. They really are top-notch!Thanks again, Karen MichaelsMichaels Insurance and Financial Services, State Farm Insurance
Karen M.
Karen M.
19:31 01 Aug 18
I have been using Service Master in Elkton for years. Brett Duckworth and his team are the best around! Very responsive, knowledgeable, and professional. It's great to have someone like them to refer my clients to as well!

Bill McCool
McCool Insurance
Bill M.
Bill M.
02:32 23 Feb 17
Outstanding company. Very professional and exceeded any expectations during my loss.
Matthew P.
Matthew P.
13:06 25 Aug 15
I have been using Service Master in Elkton for years. Brett Duckworth and his team are the best around! Very responsive, knowledgeable, and professional. It's great to have someone like them to refer my clients to as well! Bill McCoolMcCool Insurance
Bill M.
Bill M.
02:53 23 Feb 17
Brett from ServiceMaster came out to inspect some minor water damage and give an estimate of costs to repair. He was knowledgeable, as honest as anyone would hope, and gave great explanations of the work and options I had. I had a different company come out and they vastly overestimated costs. Brett gave great advice, will be saving me lots of money, and did not pressure me in any way whatsoever. I highly recommend ServiceMaster Quality Clean.
Francis O.
Francis O.
20:35 17 Feb 17
They came to my home the same day of the water damage. Also worked with me with earlier times than usual. Friendly staff members and funny. No complaints about anything would use the again if insurance is paying ( lol) , J/K
Ken W.
Ken W.
19:07 11 Nov 19
Great company with awesome employees, they did an excellent job cleaning the soot in my garage/shop. Exceeded my expectations, garage was spotless all soot and odor gone.
Frank C.
Frank C.
20:15 02 Jan 18

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