Fire Damage Restoration

There are few things in life more destructive and terrifying than a fire. What the fire itself doesn’t destroy the smoke and soot can heavily damage. We understand the practical and emotional impact of fires. Our staff is trained to help you save and restore as much as you can.

Inspection and evaluation of your home:  We’ll walk through to see how bad the smoke and water damage is, and formulate a plan to salvage and restore what we can. Read on to learn more or click…

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WHY ACTING FAST IS IMPORTANT

When you contact us about a fire, we’ll be on-site usually within 2 hours to ensure our skills and services can be put to the best use.

When synesthetic materials like carpets, drapes, and furniture burn, they produce a kind of soot that is very acidic. In only a matter of days, it can destroy clothes, furniture, glass, and fixtures that would otherwise be perfectly salvageable. Rubbing or trying to clean this toxic soot yourself tends to rub it more deeply into the material you’re trying to save, making it more likely it will be ruined.

And when it comes to soot, even the things you didn’t think could be affected are at risk. Marble and chrome, tile and porcelain, brass and wood can all be ruined without the careful removal of acidic soot.

 

COURTEOUS AND PROFESSIONAL

Our staff is highly trained and certified in how to deal with fire damage. We will carefully document everything we do, from our initial walk-through to the final removal of debris. But more than that, we understand the stress and other emotions a house fire can cause and because of this, we’ll carefully explain each and every step we take, why it’s important and make sure you completely understand the process moving forward.

COORDINATING COMPLETE HOME RESTORATION

Putting out the fire is only the first step. We will assist in coordinating with the right contractors to ensure your home or business is completely restored by certified professionals, backed by their quality of service.

WORKING WITH INSURANCE

Our services are often covered under homeowner’s or business insurance. We have a claims specialist to assist with billing insurance, and for most of our clients we can fully manage all of the billing and payments without having to involve them.

How Does It Work

We will respond to your call or email within minutes, and can usually be on-site inside of two hours.

Once our team arrives, here’s what you can expect:

♦ Inspection and evaluation of your home. We’ll walk through to see how bad the smoke and water damage is, and formulate a plan to salvage and restore what we can.

♦ We explain what we need to do, in what order, and why it’s important. We’ll also explain how long it will take us to restore your home to pre-fire conditions.

♦ We will begin emergency pre-cleaning of “at risk” surfaces such as metal, marble or any surface at risk of being etched from the corrosive gasses from the fire, such as bathroom fixtures, appliances, and glass.

♦ If water is present from fire fighters, we will evaluate how that can be safely removed.

♦ If necessary, we can bill your insurance company directly.

♦ We can offer Pack Out Services, which means moving items such as furniture and electronics to our safe and secure warehouse while we’re cleaning.

♦ Storing, cleaning, and deodorizing these items, as needed.

♦ Moving your items back into your home for you.

What Our Customers Say

Google Rating
4.6
Based on 21 reviews
Facebook Rating
Yelp Rating
5.0
Based on 2 reviews
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Quick and courteous. Very respectful and understanding of our needs. Mike did a fantastic job handling the estimate. He thought of things I didn't even think could happen. Joanne at the office was very caring and respectful and made the process very smooth. Can't thank them enough. Highly recommend.
Sheryl W.
Sheryl W.
22:31 18 Mar 22
On July 23rd we experienced a flood that encompassed our kitchen,great room and dining room thanks to the hose breaking on the back of the refrigerator....
Rita D.
Rita D.
07:58 12 Sep 19
Brett, Anna and their team responded promptly to our needs. The issue was handled quickly and efficiently. I've used them on several occasions and highly recommend them.
Crouse Auto B.
Crouse Auto B.
18:35 27 Aug 21
Outstanding company. Very professional and exceeded any expectations during my loss.
Matthew P.
Matthew P.
13:06 25 Aug 15
They came to my home the same day of the water damage. Also worked with me with earlier times than usual. Friendly staff members and funny. No complaints about anything would use the again if insurance is paying ( lol) , J/K
Ken W.
Ken W.
19:07 11 Nov 19
Quality and Professional services received from Joanne, Brett and his team!! Brett and his team was very knowledgeable in taking care of my mold issue and answering all of my questions and provided very helpful suggestions. Thank you for everything!! You guys are the BEST!!
Genea J.
Genea J.
18:50 17 Apr 19
Our new office flooded, six weeks after we moved in. Thank goodness for Brett and his team! They came in, took care of everything and had us back to "business as usual" in a matter of days. These folks are amazing. ServiceMaster Quality Clean will continue to be our go-to when we, or our customers, need anything. They really are top-notch!Thanks again,Karen MichaelsMichaels Insurance and Financial Services, State Farm Insurance
Karen M.
Karen M.
19:31 01 Aug 18
Great company with awesome employees, they did an excellent job cleaning the soot in my garage/shop. Exceeded my expectations, garage was spotless all soot and odor gone.
Frank C.
Frank C.
20:15 02 Jan 18
ServiceMaster did a wonderful job! They were professional , friendly, very helpful & they kept me informed, which is very important. I would recommend the highly.
Judith H.
Judith H.
12:35 08 May 17
I have been using Service Master in Elkton for years. Brett Duckworth and his team are the best around! Very responsive, knowledgeable, and professional. It's great to have someone like them to refer my clients to as well!Bill McCoolMcCool Insurance
Bill M.
Bill M.
02:53 23 Feb 17
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